Return Policy

If you need to return an item, please review our return policy below:

Eligibility for Returns

Returns are accepted within 30 days from the date the order was delivered.
Items must be unused, in their original condition, and include all original packaging and components.

How to Initiate a Return

Contact our customer service team at 704-482-7329 or info@shocomarine.com to initiate the return process.
Provide your order number and a brief explanation for the return.
If approved, you will receive instructions on how and where to send the item.

Refund Processing

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective or incorrect. If a refund is issued, return shipping cost will be deducted from the refund amount.
In cases of defective or incorrect items, we will cover the return shipping costs.

Additional Notes

Items returned without prior authorization may not be eligible for a refund.
Please ensure the item is properly packaged to avoid damage during shipping.

For further assistance, contact us at 704-482-7329.

By placing an order, you agree to the terms outlined in this policy.

Order Processing and Shipping Policy

Order Processing

Orders placed by 11:00 AM EST (Monday through Friday) will be processed and shipped the same business day.
Orders placed after 11:00 AM EST or on weekends will be processed the next business day.
Order processing may be delayed during major holidays or in the event of unforeseen circumstances.

Shipping Methods and Delivery Times

Shipping options and estimated delivery times will be displayed at checkout.
Delivery times are estimates and may vary depending on carrier schedules and external factors.

Order Confirmation

After placing your order, you will receive a confirmation email with the order details.
Once your order is shipped, a shipping confirmation email with tracking information will be sent to the provided email.

Issues with Orders

If there are any issues or delays related to your order or payment method, our team will reach out via email or phone.
Please ensure your contact information is accurate to avoid delays in communication.

Carrier Responsibility

We strive to work with reliable carriers; however, we are not responsible for delays caused by carriers, weather, or other external factors beyond our control.

Additional Information

For questions or concerns about your order, please contact our customer service team at info@shocomarine.com.
Please review your order details carefully before finalizing your purchase to ensure accuracy.

By placing an order, you agree to the terms outlined in this policy.